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FAQ
Frequently Asked Questions
Find answers to our most commonly asked questions about our services, repairs, and installations
General & Business Questions
Are quotes and bookings free and no-obligation?
What parts do you stock on your van?
How do I pay and do you require a deposit?
How long does a typical window or door repair take?
Do you provide a warranty on your work?
Can you match my existing windows and doors?
Do you offer emergency callout services?
What areas do you cover across Hampshire?
Broken & Misted Glass
What causes misted or blown double glazing?
Do you offer emergency glass boarding services?
What is the difference between toughened and laminated glass?
What is energy-rated glass and is it worth upgrading?
How long does a glass replacement take from order to fitting?
What types of glass are available for windows and doors?
Window Repairs
Why are my windows stiff or jammed and won't open properly?
Why are my windows draughty and how can this be fixed?
Can you fit child safety window restrictors?
What is an espagnolette lock and how does it work?
What types of window handles are available?
When should I repair my windows versus replacing them entirely?
Door Repairs
Why has my door dropped and how can it be fixed?
What is a multipoint locking system on a UPVC door?
What is a euro cylinder lock and should I upgrade mine?
What are anti-snap locks and why are they important?
What is the difference between composite doors and UPVC doors?
How do I stop draughts coming through my front or back door?
Rubber Seals & Draught Proofing
How do I know if my window or door rubber seals need replacing?
What types of rubber seal are used on UPVC windows and doors?
Can I replace window seals myself or should I use a professional?
How much money can new rubber seals save on energy bills?
UPVC Windows & Doors Installation
What is the difference between A-rated and triple glazed windows?
How long does it take to install new UPVC windows or doors?
What colour and foil options are available for UPVC windows?
Do I need planning permission to replace my windows or doors?
What window styles are available — casement, tilt and turn, or sash?
Soffits, Fascias & Guttering
What are soffits and fascias and why are they important?
How do I know if my soffits or fascias need replacing?
Should I choose UPVC or timber soffits and fascias?
How do I maintain my soffits, fascias, and guttering?